Viaduct is committed to ensuring that it complies with Data Protection legislation when processing personal data within the course of its business. As part of this, we are required to inform people about how we collect, use, share and store their personal information. This privacy notice provides information about how we ensure we process such information in a lawful, fair and transparent manner.
Who we are
Viaduct is a part of the Stockport Homes Group. Stockport Homes is an Arms Length Management Organisation (ALMO) with over 30,000 customers. It manages and develops housing on behalf of Stockport Council, owns a range of properties as a result of its in-house property development and acquisition activity and manages properties on behalf of other landlords.
Our role includes delivering a range of services to help manage and improve neighbourhoods, support vulnerable people and assist the Council to discharge its legal obligations to those who need housing.
We hold personal information about our customers to allow us to provide a range of services to them. We hold personal information about employees to enable us to meet contractual requirements and be a great place to work.
Our head office is based at:
Cornerstone, 2 Edward Street, Stockport, SK1 3NQ
Stockport Homes operates in a Group Structure. Stockport Homes Limited is registered as a Head of Assurance with the Information Commissioner’s Office (ICO) [registration number Z9540790]. Our subsidiary, Three Sixty (SHG) Limited, is also registered with the ICO [ZA277767].
The Data Protection Officer (DPO) for Stockport Homes Group is the Assurance Manager.
How we collect your data
We provide a wide range of housing-related services from rent collection, repairs and tenancy management through to money advice, supporting vulnerable customers and assisting people back in to work.
We collect data from our customers in a variety of ways. You may provide information directly to us, for example by completing a form or making a request for service provision. We may obtain information from you, for example during an interview or visit or by asking you to complete a survey. There are also occasions when we work in partnership with third parties to deliver joint services and information may be obtained that way.
How we use your data
We use information about our customers to plan and undertake the delivery of services. We use your data in line with the principles set out in the UK General Data Protection Regulation (UK GDPR).
Some examples of how we use your data are provided below; please note this is not an exhaustive list:
- To manage your tenancy
- To manage your property
- To provide additional support / assistance to you
- To ensure that we meet your specific needs
- To ensure that we meet other legal obligations (for example in relation to health and safety)
- To monitor performance and undertake service planning / development
- To participate in data matching exercises (for example to identify tenancy fraud)
- To compile and analyse statistics (for example customer profiling)
- Where otherwise permitted under the current data protection legislation.
With your permission, we may use your photographs in our publications (for example in our customer newsletter or annual report) or electronically (for example on our website or Facebook page).
We use OneTrust for our cookies.
How we protect your data
Data security is very important to us. We will ensure that:
- Your data is kept safe and secure at all times
- Handle your information responsibly and respect your confidentially
- Only collect and process data where it is necessary for us to do so
- Securely delete / destroy data when it is no longer required
- Be open with you about how we use your data and who we may share it with
- Respect to your privacy rights
How we share your data
There may be occasions where we share your data. This may happen when:
- A third party provides a service on our behalf (for example grounds maintenance or repair works)
- Where there is a legal requirement to do so (for example to prevent and detect crime, in line with the data protection exemptions provided by regulations)
- Where we are working in partnership with another organisation (for example a support agency or the Council).
In some instances data may be transferred outside of the European Union. In all cases, we will take adequate steps to ensure the security and protection of your personal information.
As part of the Rental Exchange project, we will share your tenancy information with Experian, including your rent history and this is to enable tenants that pay their rent to build up a good credit score. For more information please see The Rental Exchange page.
Stockport Homes protects its staff from violence, threatening behaviour and verbal abuse. Our staff can now use devices to monitor and record incidents where they feel their personal safety is at risk. Audio recordings obtained through these devices may be used to take sanctions against offenders and may be used in criminal and civil proceedings.
Your individual rights
Under the GDPR, you have rights relating to how we process your personal data. You can exercise your rights by emailing [email protected] or writing to us at our Head Office address (above).
These rights include:
Right to be informed
You have the right to ask us to explain why your information is collected, how it is used, how long it will be stored for, and who it is shared with.
Right of access
You have a right to access your personal data, this is called a Subject Access Request (SAR). Requests for personal information will be dealt with in line with the GDPR requirements.
There may be some occasions when we are unable to provide you with some information for example, if it was provided in confidence or if it relates to a criminal proceeding. For more information, please refer to our Information Governance Policy or review information provided on www.ico.org.uk
Right to rectification
We work to ensure that all personal data held about you is accurate and correct. However, there may be times when the information we hold is no longer accurate. If this is the case, please contact us and we will update it for you.
Right to be forgotten
In some circumstances, you have the right to request the deletion of your personal data. This is not a guaranteed right as we may have a legitimate reason to keep the information. For example, an existing customer could not be forgotten as there is a distinct legal basis for Stockport Homes to be processing that data (the information is necessary for the performance of a contract). We would not be able to provide services to customers without using the personal data. Where information is needed to fulfil statutory obligations, personal information shall be retained for those purposes, and so this right may not be exercisable in those situations.
Right to restrict processing
Where information cannot be erased you have the right to restrict the processing of your personal data. This limits how we use your personal information.
Where processing is based on your consent, you have the right to withdraw that consent. This can be actioned by you at any time.
Right to data portability
In certain circumstances you have the right to have your personal data transferred from one organisation, to another. This right only applies to information you have provided to us and it does not apply to paper records.
Right to object
You have the right to object to the processing of your personal data. Should you object to any processing please contact us with the details of your objection and we will take your concerns into account. This does not necessarily mean your data will be erased, instead we may restrict the processing.
You have the right to object to direct marketing communications. This can be actioned at any time and we will update our records accordingly.
You also have the right to object to any processing conducted wholly or partly by automated means. If you object to the decision you can request it be reviewed manually by a member of the organisation.
For more information, please contact the Assurance Manager (details provided at the bottom of this page).
Our website contains links to other websites. This privacy notice will not apply to those external websites and you should familiarise yourself with the other organisation’s privacy notice in the first instance.
Changes to the Privacy Notice
We will continually review and update this privacy notice to reflect changes in our services and to comply with changes in the law. When such changes occur, we will update this privacy notice and amend the “last updated” date on this page. If there are substantial changes to this statement or in how Stockport Homes use your personal information, we will advertise the updated notice on the front page of our website, advertise the changes in our head office and include an article in our customer newsletter.
We encourage you to periodically review the contents of this privacy notice.
For further information about Data Protection, please visit the Information Governance page or for more general information, please visit the Information Commissioner’s Office website
Alternatively, you can contact the Head of Assurance by writing to the head office address (provided above), by emailing [email protected] or by calling 0161 474 2139.